Asst. Front Office Manager

Hotel Sea Paradise (Cox's Bazar)

Requirements

Education

• Masters or Bachelor Degree in any Discipline
• Bachelor degree in hospitality Management
• Bachelor’s degree in any field.

Experience

• 5 to 7 years
• The applicants should have experience in the following business area(s):
• Hotel, Restaurant, Coffee Shop

Additional Requirements

• Age at most 30 years
• Excellent communication and interpersonal skills
• Competency in managing time and solving everyday problems.
• Customer-oriented mindset with a passion for providing exceptional service.
• Fluency in English language
• Basic knowledge of Microsoft Office (MS Word and MS Excel).
• Experience Requirements: Minimum 5- 7 years position.
• Physical Features: Sound Health, energetic and presentable.

Responsibilities & Context

Job Context:

Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.

Job Responsibilities

• Trains, cross –trains, and retrains all front office personnel.      
• Participates in the selection of front office personnel.
• Schedules the front office staff.
• Supervises workload during shifts.     
• Evaluates the job performance if each front office employee.        
• Maintains working relationships and communicates with all departments.   
• Maintains master key control.      
• Verifies that accurate room status information is maintained and properly communicated.       
• Resolves guest problems quickly, efficiently, and courteously.      
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.    
• Reviews and completes credit limit report.      
• Works within the allocated budget for the front office.    
• Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.      
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, and credit policies.      
• Conducts regularly scheduled meetings of front office personnel.      
• Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.     
• Upholds the hotel's commitment to hospitality.      
• Prepare performance reports related to front office.      Maximize room revenue and occupancy by reviewing status daily. Analyses rate variance, monitor credit report and maintain close observation of daily house count.      
• Monitor high balance guest and take appropriate action.      
• Ensure implementation of all hotel policies and house rules.      
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.     
• Prepare revenue and occupancy forecasting.      
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.   
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.  
• Monitor all V.I.P’s special guests and requests.     
• Maintain required pars of all front office and stationary supplies.   
• Review daily front office work and activity reports generated by Night Audit.     
• Review Front office log book and Guest feedback forms on a daily basis.
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.32.   
• Perform other duties as requested by management. 

Skills & Expertise

Excellent communication

Front Office

Good Computer Skills and Communication

Compensation & Other Benefits

• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Others Benefits: As per Company policy.

Workplace

Work at office

Employment Status

Full Time